Frequently Asked Questions - BalleraWear

1. What types of ballet clothing do you sell?

We offer a wide range of balletwear for women, men, girls, and boys, including leotards, tights, skirts, ballet slippers, and accessories. Our clothing is designed for comfort, style, and performance in mind, whether you're practicing in the studio or performing on stage.

2. How do I know which size to choose?

We provide a detailed size guide on each product page to help you find the perfect fit. If you're unsure about sizing, feel free to contact us at ballerawear@gmail.com, and we'll be happy to assist you with personalized recommendations.

3. How long will it take to receive my order?

• Processing time: 3-5 business days

• Delivery times:

  • France: 4–6 business days

  • Other European Countries: 7–12 business days

  • Rest of the World: 8–15 business days
    For more details, check out our Shipping Policy.

4. Do you offer international shipping?

Yes! We ship worldwide. Please check our Shipping Policy for specific delivery estimates for different countries.

5. Can I change or cancel my order?

Due to our quick processing times, changes or cancellations can be difficult once your order is placed. However, if you need to make adjustments, please contact us as soon as possible at ballerawear@gmail.com, and we’ll do our best to assist you.

6. What is your return policy?

We accept returns and exchanges within X days of receiving your order. Please visit our Refund Policy page for more details on eligibility, the return process, and terms.

7. How do I track my order?

Once your order is shipped, you’ll receive an email with tracking information. You can track your order through the courier’s website using the tracking number provided.

8. What should I do if my order hasn't arrived yet?

If your order hasn’t arrived within 30 days of shipping, please reach out to us at ballerawear@gmail.com. We’ll assist you with tracking and investigate the issue.

9. Do you offer gift cards?

At the moment, we don’t offer gift cards, but we’re constantly looking for ways to enhance our services. Stay tuned for updates!

10. How can I contact customer support?

If you have any questions or need assistance with your order, feel free to reach out to our team at ballerawear@gmail.com. Our customer service team is available Monday to Friday, from 9:00 AM to 6:00 PM (CET).

11. Are the materials used in your clothing sustainable?

At BalleraWear, we strive to use high-quality materials that are both durable and comfortable. We are continuously exploring ways to improve the sustainability of our fabrics and packaging. Stay tuned for updates on our eco-friendly initiatives!